Below are some of the most frequently asked questions from our customers.
If you can’t find the answer you’re looking for, feel free to email us at teamfab@thefabforever.com — we’re happy to help!
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- Product & Order FAQs
- Shipping & Delivery FAQs
- Returns & Refunds FAQs
- Support & Contact FAQs
Product & Order FAQs
Q: What sizes do you offer?
A: Most of our items come in sizes XS to 3XL. Please refer to our Size Guide for exact measurements and fit recommendations.
Q: Are the colors exactly as shown in the photos?
A: We aim for accurate product photography, but slight variations may occur due to lighting and screen settings.
Q: Can I cancel or change my order after placing it?
A: Orders can only be changed or canceled within 2 hours of placing them. After that, the order begins processing and may not be editable.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking info via email.
Shipping & Delivery FAQs
Q: How long will it take to receive my order?
A: Orders usually deliver within 10–18 business days after dispatch. Processing time is 2–4 business days.
Q: Do you offer express shipping?
A: Not at the moment — but we’re working on it. Sign up for updates to get notified when it’s available.
Returns & Refunds FAQs
Q: What’s your return policy?
A: You may return eligible items within 7 days of delivery. A flat $10 return fee applies. Visit our Refund Policy page for details.
Q: How do I request a return or report a damaged item?
A: Email us at teamfab@thefabforever.com with your order number and photos. We’ll guide you through the return process.
Support & Contact FAQs
Q: How do I contact customer support?
A: Email us anytime at teamfab@thefabforever.com. We respond within 1–2 business days.
Q: What are your business hours?
A: Our team is available Monday–Friday, 10 AM – 6 PM EST (excluding holidays).
